CANCEL REPORT CARD It is a pleasure working with our clients. We are eager to continue to improve our service and offerings, and would like you will respond to the following questions below. We look forward to working with you for many years to come! Full Name: Email: Are you a C.L. Finlan client? NOYES Please answer the following questions with a YES, NO or select UNKNOWN if the question is not applicable to you. When you call our office is your call answered promptly? YESNOUNKNOWN Was the receptionist pleasant and helpful? YESNOUNKNOWN Did our staff explain options to you and describe coverage levels completely? YESNOUNKNOWN Were you treated with respect during the sales process? YESNOUNKNOWN When you contact our service department, are you treated courteously? YESNOUNKNOWN If you had to leave a message, did you receive a prompt call back? YESNOUNKNOWN If you had a question or concern, was it resolved to your satisfaction? YESNOUNKNOWN Open Forum answer: Is there any feedback you would like to share with us? In an effort to refine our business, we would appreciate your thoughts on the following questions below. There is no in-correct answer. These are open essay style questions. If you do not have an answer or any experience with the question, simple skip it. Thank you. 1. How did you first hear of C.L. Finlan and Son, Inc. 2. What are the two (2) most important factors in determining who will be your insurance provider? 3. Which areas do we perform best in? 4. What can we improve on? 5. What could we have done differently during the sales process to make you more comfortable? We often have ways we can save you money or maximize your coverage. How would you like us to convey this information to you? No Thank YouEmailPhonePostal Mail To save your report card answers select the Save Your Information option below. Required information. Report Card-ID 100000890 Disclaimer: No insurance coverage can be bound through the C.L. Finlan Report Card survey. We do not send email confirmation regarding this submission. Your information is retained in our databases for email replies or phone callbacks only! Review our privacy policy for details. © 1997-2010 FINLAN.COM AND  TIMED DESIGNS, INC. ALL RIGHTS RESERVED